DanielAvila
Desktop Support Technician
Passionate IT professional specializing in technical support, hardware troubleshooting, and streamlined system deployment solutions.
I am Daniel Avila, a dedicated Desktop Support Technician with a passion for solving complex technical challenges and delivering exceptional IT support.
Currently working at STORIS, Inc. and the County College of Morris IT Help Desk, I specialize in hardware troubleshooting, software installation, and providing reliable technical support to end-users.
With hands-on experience in managing IT assets, resolving support tickets, and deploying systems, I strive to create efficient solutions that enhance productivity and user satisfaction.
Technical Expertise
Proficient in hardware repair, software installation, and multi-platform troubleshooting
User-Focused Support
Committed to delivering efficient solutions and exceptional service to diverse user groups
Continuous Growth
Always learning and adapting to new technologies and industry best practices
Desktop Support Technician
STORIS, Inc.
Install software and hardware on new laptops, manage IT inventory, resolve employee support tickets, and deploy laptops to remote staff
Information Technology Help Desk
County College of Morris
Troubleshoot devices (Windows, Mac, Linux, iOS, Android), support campus software, and assist with Wi-Fi/VPN connectivity
Microsoft Office Specialist Certification
Microsoft
Professional certification demonstrating advanced expertise in Microsoft Office applications, and essential workplace software solutions for modern businesses.
Apprentice Drafter
American Design Drafting Association
Professional certification in technical drafting and design, demonstrating proficiency in CAD software and technical drawing standards.